Refund policy

Return and Refund Policy

We want you to be happy with what you ordered. If something isn't right, you have 21 days from the date you receive your order to request a return or exchange.

Eligibility

Requests must be made within 21 days of delivery.
Items must be returned in their original condition — unworn, unwashed, and with any tags still attached.
Items returned in reduced condition may receive a partial refund reflecting the loss in value.

Return Shipping

Buyers are responsible for return shipping costs. We recommend using a trackable shipping method, as we can't process a return for a package we don't receive.

Exchanges

Exchanges follow the same 21-day window and condition requirements. The fastest way to get the size or design you want is to return the original item and place a new order once your return is approved.

How to Start a Return

Email us at team@offtrekinc.com with your order number and what you'd like to return or exchange. We'll reply with instructions and a return address.

Refunds

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are issued to your original payment method. Depending on your bank or card issuer, it may take a few additional business days for the funds to appear.